Shipping policy

We sell and ship only to 48 Contiguous States of The United States. Supply orders over $200.00 will be shipped free of charge within the continental 48 states. Residential deliveries made by FedEx, UPS and USPS do not require a signature for delivery. You assume responsibility for all shipments to your residence if you are not at home to receive in person. Signature required service is available at an additional charge.

SHIPPING DAMAGES

Our shipping department makes every effort to ensure that your products arrive in good condition. Unfortunately, damage can happens in transit from our warehouse to your address

Should your products be damaged during transit then you have 2 options:

  1. Accept delivery of the products or;
  2. Refuse the damaged products.

ACCEPTING DELIVERY

If you choose to accept delivery of damaged product(s) in exchange for a settlement later, please do the following:

  1. Note any visible damage on the delivery receipt as much as possible. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  2. Take delivery of the products and sign the delivery receipt marking the box, "damaged." Add notes to the exception field about what products were damaged and what type of damage they sustained.
  3. Take pictures of the boxes. It is best to have several from different angles and distances.
  4. Call us at 302-750-3197 or email dcnailsupplyllc@gmail.com right away with pictures of damage items
  5. We will contact you shortly for further instructions

REFUSE DAMAGED PRODUCTS

If you choose to refuse the damaged products, please do the following:

  1. Note the damage on the delivery receipt in the presence of the driver. Be as specific as possible as this will assist us in processing your damage claim with the delivering carrier.
  2. TAKE DELIVERY of the UNDAMAGED products and sign the delivery receipt as damaged.
  3. REFUSE delivery of the product DAMAGED
  4. Take pictures of the boxes. It is best to have several from different angles and distances.
  5. Call us at 302-750-3197 or email dcnailsupplyllc@gmail.com right away with pictures of damage items
  6. We will contact the shipping company to verify that the damaged product is being returned to us. Once we have received the return item, we will send a replacement product to you.